2nd Level IT Support & Automation Technician

We are looking for a ”2nd Level IT Support  & Automation Technician” who will offer service to a multinational pharmaceutical company.

🌐 Sant Cugat del Vallès


  • +3 year of IT experience.
  • Technical knowledge and experience on:
    • Power Automate | PowerShell | RPA (preferably UiPath)
    • Microsoft Windows OS.
    • Office 365.
    • SharePoint Online.
    • MS Teams.
    • Remote Access tools: Citrix, VPN.
  • Excellent communication and interpersonal skills with a team-oriented attitude.
  • Strong analytical, problem solving, quick comprehension and organizational skills.
  • Technical documentation composition
  • Fluent English.


  • Automate, monitor, optimize and document routine tasks/operations
  • Level 1 support of ‘Active Directory’ administration. Handling of basic account management tasks such as the creation and modification of Active Directory objects (user accounts, access groups, distribution lists, etc.).
  • Level 1 Support of ‘File Services’ with an excellent understanding of NTFS permissions regarding shared file folders.
  • Level 2 support of ‘End to End’ tasks and operations belonging to end-user service offerings hosted. Examples: Employee Onboarding & Offboarding, Domain Account Moves, and Local Application Access to various systems. Consultations, troubleshooting, and process improvement analysis.
  • Documentation of all performed steps in the ticketing system according to ITIL definition.
  • Authoring and composing process documentation and/or training materials.
  • Communication with end-users and colleagues relevant in nature to support topics.
  • Monitor “ticket queue” constantly to identify possible incidents to initiate timely corrective measures when assigned dispatching/housekeeping duties.
  • Collaboration with Global colleagues on processes and initiatives.


  • Salary package based on your profile.
  • Ticket restaurant included in-office hours.
  • Flexible compensation plan (free of income tax), we provide you with private medical insurance, public transport ticket and childcare check.
  • Discounts on physiotherapy center and gym network.
  • Training catalog.


  • 08/09h -17/18h from Monday to Friday (flexible)
  • During COVID – Full-time remote.
  • After COVID – 3 days of office work  | 2 days by remote.

Are you interested?
Apply for information.


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