IT Technical Support L2

We are looking for an “IT Technical Support L2″ who will offer service to an international technology start-up which is leader in scheduled ecommerce deliveries.

Together with a brand-new team, you will help to put in practice solid processes related to purchasing, asset management, computer operations, desktop support, and helpdesk.

🌐 Remote 100%


  • Provide technical expertise to company staff regarding technical issues on systems, phones, and laptops.
  • Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.
  • Evaluate new equipment, software and processes continuously, recommend changes as appropriate and oversee their installation.
  • Onboard employees for use of company accounts and appropriate access to systems.
  • Put in practice IT On-boarding processes and conduct intro IT calls with new starters.
  • Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
  • Perform incident analysis to determine the possible cause and a potential fix.
  • Update assigned tickets and continuously coordinate necessary work.
  • Provide follow up to the end-user on the status of the problem until resolution.
  • Escalate the problem as required.
  • Support the Security team with enforcing technical controls in compliance with our company standards.
  • Configure and administer equipment for new starters.
  • Register and track assets in the management system.
  • Keep track of employee accesses to internal/external systems, handle on/off-boarding tasks.


  • Fluent English (French or Portuguese are welcome)
  • 3+ years of experience in support centre or helpdesk.
  • Knowledge of Microsoft Office 365.
  • Knowledge of Freshdesk, Jira.
  • Prior experience of Google Workspace and its Administration Console/APIs a plus.
  • Relevant industry experience in provisioning SaaS solutions to end users.
  • Laptop / Desktop support.
  • Network administration & troubleshooting.
  • Working knowledge of basic hardware and software systems.
  • Remote troubleshooting skills and the use of remote troubleshooting applications.
  • Detail-oriented and well organized.
  • Ability to multitask.
  • Excellent customer service skills.
  • Ability to converse with stakeholders of all levels.
  • Leadership skills.


  • Flexible remote work.


  • Salary package based in your profile.
  • Long-term contract with immediate incorporation.
  • Training and career plan.
  • 23 days annual leave.
  • Being part of one of the fastest-growing scaleups in Europe.

Are you interested?
Apply for information.


Do you know someone who might be interested in this offer? Share!

Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Latest offers