IT Technical Support L2

We are looking for an “IT Technical Support L2″ who will offer service to an international technology start-up which is leader in scheduled ecommerce deliveries.

Together with a brand-new team, you will help to put in practice solid processes related to purchasing, asset management, computer operations, desktop support, and helpdesk.

🌐 Remote 100%

TASKS 🚀:

  • Provide technical expertise to company staff regarding technical issues on systems, phones, and laptops.
  • Provide 1st & 2nd line support and troubleshooting for company IT infrastructure.
  • Evaluate new equipment, software and processes continuously, recommend changes as appropriate and oversee their installation.
  • Onboard employees for use of company accounts and appropriate access to systems.
  • Put in practice IT On-boarding processes and conduct intro IT calls with new starters.
  • Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
  • Perform incident analysis to determine the possible cause and a potential fix.
  • Update assigned tickets and continuously coordinate necessary work.
  • Provide follow up to the end-user on the status of the problem until resolution.
  • Escalate the problem as required.
  • Support the Security team with enforcing technical controls in compliance with our company standards.
  • Configure and administer equipment for new starters.
  • Register and track assets in the management system.
  • Keep track of employee accesses to internal/external systems, handle on/off-boarding tasks.

SKILLS 🤹:

  • Fluent English (French or Portuguese are welcome)
  • 3+ years of experience in support centre or helpdesk.
  • Knowledge of Microsoft Office 365.
  • Knowledge of Freshdesk, Jira.
  • Prior experience of Google Workspace and its Administration Console/APIs a plus.
  • Relevant industry experience in provisioning SaaS solutions to end users.
  • Laptop / Desktop support.
  • Network administration & troubleshooting.
  • Working knowledge of basic hardware and software systems.
  • Remote troubleshooting skills and the use of remote troubleshooting applications.
  • Detail-oriented and well organized.
  • Ability to multitask.
  • Excellent customer service skills.
  • Ability to converse with stakeholders of all levels.
  • Leadership skills.

SCHEDULE 🕘:

  • Flexible remote work.

CONDITIONS 🌱:

  • Salary package based in your profile.
  • Long-term contract with immediate incorporation.
  • Training and career plan.
  • 23 days annual leave.
  • Being part of one of the fastest-growing scaleups in Europe.

Are you interested?
Apply for information.

 

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